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About shipping and delivery

International orders and international delivery

We accept and deliver international orders.
Please note however that depending on the country and/or region, we may be unable to deliver and fulfill your order.

【Payment】Credit card only. Currency will be handled in Japanese yen (JPY).
【Shipping charge】We will charge the actual shipping costs of your order. We will inform you of the cost of shipping after confirming the details of your order (product quantity, delivery region, delivery method).
【Returns】We do not accept returns for any international orders.
【About shipping】We package our orders with care, but due to the nature of international shipping damages are more likely to occur than in domestic shipping and hence Wakasa Seikatsu will not take responsibility for any damages occurred during international shipping. We recommend shipping via EMS (Express Mail Service).
※In case EMS is not available to your country/region, we will use other delivery methods.
【Limitations】You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Wakasa Seikatsu, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
We would like our customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.

If you want to place an international order after reading and confirming the above, please contact us for further details.
For service in Japanese, please use our contact form here For service in English, please contact here

Please provide the following information with your international order inquiry:
  • What you want to order and how many
  • Your name or the name of your company ※Required (please provide at least one)
  • Name of the country/region you want to have your order shipped to ※Required
  • Your shipping address in full ※Required
    Example:
    You Youyou
    101 Main Street 15 b
    Washington DC 20019-4949
    USA
  • Telephone number ※Required
  • Your email address ※Required
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